Privacy Policy

Your privacy is important to Smartwin IA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including the S.I.G.M.A. platform and Digital Twin feature. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

  • Personal Data: Personally identifiable information, such as your name, email address, phone number, and demographic information, that you voluntarily give to us when you register with the site or use our services.
  • Biometric Data: Data related to your heart rate, sleep patterns, and stress levels, which is collected through integrated devices and used by the S.I.G.M.A. platform to provide personalized coaching.
  • Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.
  • Financial Data: Information related to payments, such as your credit card number, billing address, and other financial information, as needed to complete purchase transactions on the site. We use secure third-party payment processors to handle financial transactions.
  • Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the site from a mobile device.

2. How We Use Your Information

We use the information we collect about you for various purposes, including:

  • To provide, maintain, and improve our services, including the S.I.G.M.A. platform and Digital Twin feature.
  • To personalize your experience and deliver content and product offerings relevant to your interests.
  • To process payments and manage your account.
  • To communicate with you, including responding to your inquiries and providing customer support.
  • To monitor and analyze usage and trends to improve the functionality and user experience of the site.
  • To detect, prevent, and address technical issues, security breaches, and fraudulent activities.
  • To comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
  • Business Partners: We may share information with our business partners to offer you certain products, services, or promotions.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may share your information with your consent or at your direction.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Rights

You have certain rights regarding your personal information, subject to local law. These may include the following:

  • The right to access the personal information we hold about you.
  • The right to correct any inaccurate or incomplete personal information.
  • The right to request the deletion of your personal information.
  • The right to restrict the processing of your personal information.
  • The right to object to the processing of your personal information.
  • The right to data portability.
  • The right to withdraw your consent at any time (where processing is based on consent).

To exercise these rights, please contact us at privacy@smartwinia.com. We will respond to your request in accordance with applicable law.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activity on our site. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

  • Analyze site traffic and usage patterns.
  • Personalize your experience.
  • Provide targeted advertising.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

8. Third-Party Websites

Our site may contain links to third-party websites that are not owned or controlled by Smartwin IA. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our site. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the site after any changes to this Privacy Policy constitutes acceptance of those changes.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at: privacy@smartwinia.com.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.